Terms of service

Last Updated: 03 March 2026

1. Company Information & Scope

This website is operated by Cellcom Europe B.V., a private limited company incorporated in the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 97629553, VAT number NL868145178B01, with its registered office at:

Declarantenweg 28
5915 PH Venlo
The Netherlands

Cellcom Europe B.V. trades under the name DJI Hasselblad (“we”, “us”, “our”).

DJI Hasselblad is an independent authorised retailer of DJI products and is not the manufacturer DJI Technology Co., Ltd.

These Terms & Conditions (“Terms”) apply to all use of our website and all purchases made through it (the “Services”). By accessing the website or placing an order, you agree to these Terms and our Privacy Policy.

If you do not agree, you must not use our Services.

2. Eligibility & Account Responsibility

You must be at least 18 years old or the legal age of majority in your country of residence to place an order.

If you create an account:

  • You are responsible for maintaining the confidentiality of your login details.
  • You are responsible for all activities under your account.
  • You must ensure that all information provided is accurate and complete.

We may suspend or terminate accounts where misuse, fraud, or breach of these Terms is suspected.

3. Product Information

We make every effort to ensure product descriptions, images, specifications, and pricing are accurate.

However:

  • Colours and appearance may vary depending on your device display.
  • Minor deviations in specifications may occur.
  • Obvious errors or pricing mistakes are not binding.

All product descriptions are subject to change without notice.

Availability is subject to stock.

4. Orders & Contract Formation

Placing an order constitutes an offer to purchase.

A binding contract is formed only when:

  • We confirm your order by email, and
  • Payment has been successfully authorised.

We reserve the right to refuse or cancel orders where:

  • Payment cannot be verified
  • Fraud is suspected
  • There is an obvious pricing error
  • Products are unavailable

If an order is cancelled after payment, you will receive a full refund.

Orders are intended for personal use only and not for resale or export unless agreed in writing.

5. Prices, VAT & Payment

All prices displayed on the Netherlands website:

  • Include Dutch VAT (unless clearly stated otherwise)
  • Exclude shipping costs unless specified

Shipping costs are calculated at checkout and clearly displayed before you complete your order.

We accept payment methods listed at checkout.

You confirm that:

  • You are authorised to use the selected payment method
  • Payment information is accurate

We reserve the right to adjust prices at any time before order confirmation.

6. Delivery & Risk

We ship to destinations listed on our website.Delivery times:

  • Are estimates only
  • Are not guaranteed

We are not liable for delays caused by carriers, customs, force majeure, or events beyond our control.

Risk of loss transfers to you upon delivery.

Ownership of goods transfers once full payment is received.

7. Right of Withdrawal (EU Consumer Right)

If you are a consumer within the EU, you have the legal right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period expires 14 days after:

  • The day you (or a third party appointed by you) receive the goods.

To exercise your right:

  • Notify us via email at info@dji-retail.eu
  • Provide your order number and intention to withdraw

You must return goods unused and in original condition, within 14 days of notifying us.

Exceptions may apply to sealed goods opened after delivery where hygiene or software licensing prevents resale.

This right does not affect your statutory warranty rights.

8. Warranty & Conformity

Under Dutch law, consumers are entitled to products that conform to the contract.

This means products must:

  • Match the description
  • Be fit for normal use
  • Meet reasonable durability expectations

If a product is defective, you are entitled to repair or replacement free of charge.

If repair or replacement is impossible or disproportionate, you may be entitled to a price reduction or refund.

Manufacturer warranties (e.g., DJI warranty) apply in addition to statutory rights and do not limit them.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability where it cannot legally be excluded under Dutch law.

To the extent permitted by law:

  • We are liable only for direct damages resulting from breach of contract.

  • We are not liable for indirect or consequential damages, including loss of profit or business interruption.

Our total liability shall not exceed the amount paid for the relevant product, unless mandatory law provides otherwise.

10. Intellectual Property

All website content, including text, images, logos, graphics, videos, and design, is owned by Cellcom Europe B.V. or licensed to us.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Distribute

  • Commercially exploit

any content without written permission.

All trademarks remain property of their respective owners.

11. Third-Party Services & Links

Our website may contain links to third-party websites or tools (including payment providers).

We are not responsible for:

  • Third-party content

  • Third-party services

  • Their privacy or security practices

Your use of such services is subject to their own terms.

12. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Strikes

  • Supply chain disruptions

  • Government actions

  • Cyber incidents

13. Termination

We may suspend or terminate access to the website where:

  • These Terms are breached

  • Fraud or unlawful activity is suspected

Termination does not affect outstanding payment obligations.

14. Complaints & Dispute Resolution

If you have a complaint, please contact:

info@dji-retail.eu

We aim to respond within a reasonable timeframe.

Consumers in the EU may also use the European Commission’s Online Dispute Resolution (ODR) platform, where applicable.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands.

If you are a consumer:

  • You may bring proceedings in your country of residence within the EU.

  • We may bring proceedings only in your country of residence.

For business customers, disputes shall be submitted to the competent court in the Netherlands.

16. Changes to These Terms

We may update these Terms from time to time.

Material changes will be communicated where legally required.

The version published at the time of your order applies to that order.

17. Contact Information

Cellcom Europe B.V.
Trading as DJI Hasselblad EU
Declarantenweg 28
5915 PH Venlo
The Netherlands

Email: info@dji-retail.eu
KvK: 97629553
VAT: NL868145178B01